Desktop Support Engineer

· PerformedDesktop Support services to users

· Receiving, prioritizing, documenting and actively resolving end userhelp requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform remote troubleshooting and resolution to address various endpoint relatedissues

· Perform technical escalation to onsite team if unable to resolve remotely

· Perform technical escalation to 3rd party vendor or resolver groups

· Update incident records

· Creates and update work instructions

· Document standards and procedures

Skill Description:

· Desirable: 1 year of Windows 10 and Microsoft Outlook Client

· Clear Spoken & Written English.

· Preferred:ITIL Foundation Certified and relevant technical skill certification

· 2 years experience providing desktop support

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Fluent inthe following applications: Microsoft Outlook Client, MS-Office O365

· Experiencewith desktop operating systems, including Microsoft Windows 10

· Goodverbal and written communication skills

· Good coordination skills

· Ability toprioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

· Diploma inthe field of computer science or related and/or 1 year experience in IT industry.

Please email resume in MS Word to [email protected]