Key Responsibilities

Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office (2007–2022, O365).

Provide support for desktops, laptops, printers, and other peripherals in workgroup and domain environments.

Perform hardware troubleshooting and replace components like RAM, HDD, SMPS, motherboard, etc.

Install and troubleshoot applications, antivirus software, and resolve malware/virus issues.

Configure and troubleshoot Microsoft Outlook and email-related problems.

Provide L1 and remote support using tools like Any Desk, TeamViewer, VNC, etc.

Handle basic networking issues (LAN/Wi-Fi/IP configuration).

Maintain IT assets and inventory records.

Support Active Directory tasks such as user creation, password resets, and access issues.

Perform preventive maintenance of IT equipment.

Requirements

Key Skills

· Windows OS C MS Office troubleshooting

· Hardware C peripheral support

· Basic networking knowledge

· Remote support tools

· Outlook C email troubleshooting

· Active Directory basics

· IT asset management