Desktop Support engineer
- Provide technical support for Windows and macOS devices.
- Assist users with IT-related issues, including software installation, login issues, and connectivity problems.
- Troubleshoot hardware and software issues efficiently.
- Ensure software applications are properly configured and operate smoothly.
- Support network, printer, and peripheral-related issues as required.
- Escalate unresolved technical issues to higher-level support when necessary.
- Maintain accurate logs of support requests, troubleshooting activities, and resolutions.