Desktop Support

Location: Denver, CO

Duration: 4 months (Locals Only)

This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.

SCOPE

The Vendor shall be responsible for providing qualified candidates to:

• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office
  
• Assist in configuring cell phones with both iPhone and Android.
  
• Resolve computer problems
  
• Install and perform minor repairs to computers and peripheral equipment
  
• Set up IT equipment for employee use
  
• Maintain records of daily hardware installations
  
• Prepare and document retired equipment and for surplus
  
• Update/create documentation and processes
  
• If remote access cannot fix problem, contractor may need to service multiple CDPHE locations in the surrounding Denver metropolitan area.