Desktop Support Specialist I

At Spartronics Plaistow, you’ll join a talented, collaborative team united by one goal—to win as one. As a Desktop Support Specialist, you’ll support the technology that powers our engineering and production operations, helping keep cutting-edge manufacturing running at its best. Our Plaistow facility specializes in high-mix, low-volume manufacturing of complex electromechanical assemblies and integrated systems for the aerospace, defense, and instrumentation industries. Your technical expertise will make a meaningful impact by solving complex challenges, improving systems, and enabling our teams to deliver mission-critical products that must work the first time, every time. Here, your contributions are valued, innovation is encouraged, and you’ll have opportunities to grow your career while supporting work that truly matters.

Job Opportunity: Desktop Support Specialist I

Reports to: Desktop Support Manager

Job Location: Spartronics- 27 Hale Spring Rd; Plaistow, NH 03865

Hours/Days of Position: Mon- Thurs 7:00-4:00pm (on-site), Fri 7:00-4pm (work from home). After hours on-call, as needed.

The Desktop Support Specialist I is responsible for providing hands-on technical support for desktop computing environments, end-user devices, and local Information Technology systems supporting manufacturing operations and business functions. This role installs, configures, maintains, and troubleshoots computer hardware, software, printers, mobile devices, and other endpoint technologies while ensuring reliable and efficient technology services. The Desktop Support Specialist I partners with Information Technology, infrastructure, cybersecurity, operations, and business teams to resolve technical issues, support technology deployments, and contribute to operational continuity and continuous improvement within a manufacturing environment.

Responsibilities:

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Provide hands-on technical support for end users by diagnosing and resolving hardware, software, operating system, and connectivity issues.
• Install, configure, and support Windows operating systems, Microsoft 365 applications, endpoint software, and approved business applications.
• Deploy, image, configure, and replace end-user computing devices in accordance with organizational standards.
• Support user account setup, workstation configuration, equipment moves, and technology onboarding activities.
• Troubleshoot workstation connectivity issues involving network access, wireless connectivity, printers, and peripheral devices.
• Maintain hardware inventory, asset tracking records, and equipment lifecycle documentation.
• Coordinate warranty repairs, equipment replacements, and vendor support activities as required.
• Support conference room technology, audiovisual equipment, and collaboration platforms.
• Assist with implementation of hardware refreshes, software deployments, operating system upgrades, and Information Technology initiatives.
• Coordinate with Service Desk, Infrastructure, Cybersecurity, and other Information Technology teams to resolve escalated technical issues.
• Support endpoint security initiatives including software updates, endpoint protection, vulnerability remediation, and device compliance activities.
• Develop and maintain technical documentation, standard operating procedures, and equipment records.
• Provide professional and customer-focused technical support while communicating effectively with employees at all organizational levels.
• Ensure compliance with organizational Information Technology standards, cybersecurity policies, customer requirements, and applicable regulatory obligations.
• May be required to participate in an on-call rotation and provide after-hours, weekend, or holiday support for critical incidents, service disruptions, scheduled maintenance, or other operational needs, in accordance with departmental procedures and company policy.
• Perform additional duties and responsibilities as assigned.