Development Operations Manager
Build the Engine Behind Fundraising Success
Children's Hope Alliance (CHA) is seeking a strategic and data-driven Development Operations Manager to lead the systems, insights, and processes that drive fundraising performance and philanthropic growth.
This role is ideal for a highly organized, detail-oriented professional who excels at working with donor data, CRM systems, reporting, dashboards, and cross-functional initiatives. The Development Operations Manager will strengthen data integrity, enhance reporting capabilities, support donor services and gift administration, monitor fundraising performance, and coordinate operational processes that improve accountability and results across the Development team.
The ideal candidate brings strong organizational and analytical skills, exceptional attention to detail, and a collaborative mindset. They are comfortable translating data into actionable insights, identifying opportunities for improvement, streamlining processes, and supporting strategic decision-making that advances fundraising success and mission impact.
What You'll Do
Lead Development Systems & Operations
- Serve as the primary administrator for CHA's donor CRM and fundraising systems.
- Maintain data integrity, reporting standards, and user adoption.
- Provide training, support, and process documentation.
Oversee Donor Services & Gift Administration
- Manage gift processing, acknowledgments, pledges, restricted gifts, and donor records.
- Coordinate donor stewardship workflows and fundraising operations.
- Partner with Finance on reconciliations, reporting, and compliance practices.
Deliver Strategic Reporting & Analytics
- Develop dashboards, scorecards, and performance reports.
- Analyze fundraising trends, donor activity, pipeline health, and revenue performance.
- Provide insights that support strategy, forecasting, and decision-making.
Strengthen Portfolio Accountability
- Monitor fundraising activity and donor engagement.
- Identify opportunities, stalled prospects, and stewardship gaps.
- Support Development Officers through reporting and performance tools.
Drive Forecasting & Growth
- Support annual fundraising goals, budgeting, and revenue forecasting.
- Conduct territory and market analysis to identify growth opportunities.
- Help leadership make data-informed investment and resource allocation decisions.
Lead Process Improvement & Project Management
- Manage operational projects, workflows, and strategic initiatives.
- Improve systems, processes, and cross-functional collaboration.
- Drive efficiency, consistency, and accountability across Development operations
Children’s Hope Alliance is an Equal Opportunity Employer