DevOps Engineer

About Zowie:

At Zowie, we build AI agents that handle millions of real conversations every month, for brands like InPost, Empik, Decathlon, and Allianz. They track packages, sort out claims, and actually resolve the issues people bring them. We're changing how people interact with brands. At scale.

About the role:

As Zowie grows and brings larger enterprise customers onto our AI platform, we’re facing challenges that sit at the intersection of infrastructure, application architecture, developer experience, and enterprise clients’ requirements. These problems are rarely well-defined upfront, there’s never a single way to solve them and they can’t be solved by tooling alone.

This is why we’re looking for an energetic DevOps Engineer, who enjoys building usable and reliable platform capabilities — from first understanding why the problem exists, through design and implementation, to long-term ownership in production.

Several factors shape the nature of platform work here...

What makes platform challenges interesting at Zowie:

• Multi-cloud reality – AWS is our primary environment today, with GCP playing a growing role.
• Mission-critical workloads – our platform sits on the frontline of our customers’ businesses, so reliability, clarity, and operational ownership matter.
• Developer enablement at scale – as the organization grows, platform decisions increasingly affect developers velocity, and our mission is to enable them for success.
• Technological variety - to support the Product team's needs, our infrastructure consists of many technologies, like MongoDB, Postgres, ElasticSearch, Cassandra and Redis.
• Voice Technologies - as our AI Agent supports phone calls, you’ll have a chance to work with reliable and scalable SIP infrastructure.
  
• Enterprise readiness – secure access patterns, auditability, and compliance are becoming first-class requirements.

This role might be for you, if you:

• Want to have real influence on how an entire platform evolves
• Enjoy owning initiatives end-to-end, not just implementing predefined tasks
• Are curious to understand your stakeholders, then design pragmatic solutions that account for the impact of your decisions
• Like working at the boundary between infrastructure, application architecture, and developer experience

Ideally, you'll bring with you:

• 2+ years in DevOps / SRE / Platform Engineering roles
• High degree of ownership and ability to drive a project from requirements’ specification, through planning and execution, all the way to successful delivery
• Experience with GCP or AWS (IAM, networking, compute, storage, common managed services)
• Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup
• Stakeholder management skills - balancing needs of dev, infra, security, and product; handling conflicts and trade-offs
• Strong analytical and problem-solving skills with a pragmatic can-do attitude
• Good familiarity with CI/CD processes and approaches

It will be awesome if you have:

• Experience with visualization tools like Kibana, Grafana, Prometheus
• Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch
• Experience managing AWS costs, running backup recovery operations
• Experience with SaaS/enterprise customers (security reviews, compliance expectations)