Digital End User Services, Site Administration & VIP Support
Introduction: A Career at HARMAN Corporate
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
About the Role
This Digital End User Services role delivers high-quality support to end users and white-glove VIP support at assigned HARMAN locations. This role serves as the local technology ambassador, ensuring a seamless, secure, and modern digital workplace experience while acting as onsite hands-and-feet support for centralized IT tower teams.
What You Will Do
Provide high-touch End User Services (EUS) support for onsite and remote users, including executives and VIPs
Resolve incidents and service requests related to desktops, laptops, peripherals, collaboration tools, and Microsoft 365
Deliver white-glove VIP support with professionalism, discretion, and adherence to ITIL processes
Serve as onsite hands-and-feet support for centralized IT teams, performing physical tasks under remote guidance
Troubleshoot complex EUS issues using strong knowledge of Windows, macOS, Linux, networking, DNS, and DHCP
Partner with Corporate IT to support site initiatives, technology refreshes, and operational improvements
What You Need to Be Successful
5–8 years of experience in end-user computing, desktop support, or site IT support roles
Strong working knowledge of Windows, macOS, and Linux operating systems
Hands-on experience with Microsoft 365, including Office applications and Microsoft Teams
Experience with endpoint management and OS deployment tools such as Microsoft Configuration Manager (MCM) and Intune
MDM experience supporting iOS and Android devices, including enrollment, policy enforcement, and troubleshooting
Strong understanding of networking fundamentals, including TCP/IP, DNS, and DHCP, for effective EUS troubleshooting
Experience supporting executive or C-level users.
Bonus Points if You Have
ITIL certification or formal IT service management training
Experience supporting manufacturing, R&D, or corporate campus environments
Familiarity with conference room and collaboration hardware
Experience working in a globally distributed enterprise IT environment
What Makes You Eligible
Willingness to work onsite at a HARMAN location
Ability to participate in an on-call environment as required to support business operations
Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
Ability to work from an office in Stamford, Connecticut
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition Reimbursement
Access to HARMAN Campus Fitness Center and Cafeteria
“Be Brilliant” employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development
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