Digital Inside Sales Account Manager

Job Summary

The Digital Sales Account Manager will focus on securing new business from SME customers. The individual will demonstrate sales strategies to expand the client base, cultivate lasting relationships, and consistently achieve and exceed assigned sales targets.

Note: SoftwareOne is an AI-forward company. We actively use AI across our business to improve productivity, decision-making, and outcomes, and we are intentional about hiring people who are curious, hands-on, and eager to leverage AI as technology evolves.

This position is located on-site in Nashville, TN.

Role & Responsibilities

Relationship Management

• Cultivate and maintain strong, trust-based relationships with SME (Small Medium Enterprise) clients, acting as their dedicated digital sales advisor.
• Regularly engage with clients to understand their evolving needs, challenges, and goals.

Service Delivery Excellence

• Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts.
• Ensure seamless service delivery by coordinating with internal teams, such as technical support and product specialists, to address client needs promptly and effectively.

Renewal Strategy Execution

• Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns.
• Lead negotiations to secure contract renewals, using insights into client satisfaction and business outcomes achieved through our digital solutions.

Critical issue Resolution

• Function as a proactive problem solver, promptly addressing and resolving any customer concerns or post-sales issues that may arise.
• Collaborate closely with cross-functional teams to troubleshoot technical issues, resolve billing discrepancies, or address any other concerns raised by clients.

Comprehensive Account Coverage

• Take a comprehensive approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges.
• Proactively find opportunities for value creation and revenue growth within assigned accounts.

Data-driven Territory Plan with Tactical Initiatives

• Drive tactical sales motions across assigned accounts, using data driven insights and market intelligence to identify potential upsell and cross-sell opportunities.
• Collaborate with the sales leadership team to develop and implement targeted sales campaigns aimed at improving revenue generation and expanding our digital product portfolio.

Performance Analysis and Reporting

• Supervise key performance metrics related to client engagement, satisfaction, and revenue growth.
• Analyze data trends to identify areas for improvement and make informed recommendations for optimizing account management processes and sales strategies.

Client Advocacy

• Serve as a trusted advocate for clients within the organization, representing their interests and giving feedback to internal customers.
• Champion client success stories and standard processes to inspire confidence and loyalty among existing clients and drive referrals and testimonials.

5% for potential occasional travel to visit customers or internal meetings.