Digital Onboarding Specialist

Overview:

Best Version Media (BVM) connects local businesses to customers with innovative print and digital solutions. Our vision is to unite the hearts and minds of communities – one person, one home, one business at a time.

Are you an enthusiastic and detail-oriented individual with a passion for ensuring clients' success in the digital realm?

We are looking for a dedicated Digital Onboarding Specialist to join our team at Best Version Digital, a leading provider of advertising products. As an Onboarding Specialist, you will play a crucial role in guiding our clients from the contract signed stage to the successful implementation of our digital advertising products. You will be the primary point of contact for clients during the early stages, specializing in setups and early reporting. Your focus will be on ensuring a seamless digital onboarding experience by providing training and collaborating with internal teams to deliver exceptional service.

Please note that this is not an HR position; you must have experience in digital advertising.

Responsibilities:

• Leads new clients through the digital onboarding process
• Conducts training sessions to empower clients in utilizing our digital marketing tools and client dashboard effectively
• Specializes in setting up clients on our digital advertising products, ensuring configurations align with their unique business objectives
• Manages the follow-up process with clients and publishers to obtain the necessary account permissions before the campaign start date
• Provides early reporting to clients, offering insights and recommendations for optimizing their digital advertising efforts
• Provides support for the team when permissions cannot be given to shift the client to a different product
• Act as the point of contact via call, text, or video for client inquiries, concerns, and escalations during the onboarding phase.