Direct Sales Agent
- Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
- Monitor the client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers, especially on configuration of data devices
Principal Outputs for this role
1. Revenue – Achieve set targets in Airtime, Routers, Handsets
2. Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
3. Quality Acquisitions – in terms of FRA, ARPU
4. The Client's Brand NPS –
a. Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
b. Ticketing Customer Escalations & Offering First Level Resolution
5. New Business Development –
a. Looking for new leads & closing them,
b. Document, Track, Manage, & Grow Individual Customer Database Portfolio
Requirements
- Diploma/Bachelor’s Degree in Business, Marketing or related field
- At least 1 year experience in sales
- Have experience with live@home (Fixed Internet)
Competencies
Technical competencies:
- Marketing skills
- Product Knowledge
- Upselling and Cross selling
- Solution Oriented
- Customer relationship management.
Core competencies
- Customer focus
- Networking and building partnerships
- Influencing and negotiating
- Analytical thinking
Leadership competencies
- Strategic orientation
- Business Acumen
- Results orientation
- Developing self/others