District Manager
Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking a District Manager to join our Leadership team and support the company’s mission of providing preeminent eye care in our communities.
The District Manager oversees the business development and operations of our locations within one of our sales territories. Using your resourcefulness and collaboration skills, you will hire, develop, and retain talented team members at several branches to provide exceptional customer service and achieve company goals for sales and efficiency. Our ideal candidate has multi-unit operations experience in retail, or another area in the customer service or healthcare industry.
District Manager Duties and Responsibilities
- Oversee and manage multiple locations according to company guidelines and policies fostering a culture of accountability.
- Hire and develop qualified and talented staff at each location
- Leverage existing training techniques and materials and motivate team members to exceed performance expectations
- Mentor General Managers and make changes or recommendations to staff on how to improve performance of staff and overall operations of the store
- Visit each store within assigned District regularly to review results, perform productivity audits and keep the company’s goals and targets consistently communicated and reported on
- Maintain a consistent market presence within established territory to manage staff expectations around critical targets for sales as well as coverage to ensure a positive customer experience
- Ensure staff are kept current and informed on business updates, news and communications from leadership on a consistent basis.
- Ensure all locations comply with company policies, escalating and owning any issues through resolution
- Address customer service issues and problems in District performance from identification through resolution
- Prepare and deliver timely and accurate financial and service reports and updates for management. Make recommendations and decisions based on financial analysis
- Meet performance objectives and initiatives from upper management