District Manager

Position Purpose Section

The District Manager will lead a district while supervising store management, retail and services team members. The position will account for sales, profitability achievement, operational performance, and talent management efforts in the locations supervised. The successful candidate must possess an entrepreneurial spirit and be able to create and maintain a consistent brand image. Regular travel and a hands-on, high touch approach to leadership will serve the incumbent well.

Essential Job Functions Section

Responsibilities

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

Sales and Profitability

• Achieves district sales and profitability goals through consumer education and experience, payroll and expense management, and inventory and loss prevention management.
• Ensures (Chuck & Don’s/Kriser’s) culture and pet nutrition education and messaging is woven into every store’s DNA.
• Maintains and maximizes store performance through consistent and effective coaching and feedback of store manager and store teams.
• Performs regularly occurring store visits to evaluate and identify sales growth, marketing events and customer service opportunities. Close any performance gaps to expectation as appropriate.
• Liaise with Store Support to share feedback and recommendations on product and field initiatives.
• Creates action plans to increase profit and control variable expenses, including payroll, through analysis and translation of available financial reports.
• Leverages reports and metrics to make decisions that positively impact sales, customer experience, profitability, shrink, payroll, and staffing.
• Treats (Chuck & Don’s/Kriser’s) like their own business, controls expenses, and hires talent that will do the same.

Operations and Services

• Ensures the highest level of customer service is achieved at all stores and partners with Store Managers to resolve any customer service issues.
• Drives consistent execution of (Chuck & Don’s/Kriser’s) visual presentation directives and stores/services brand standards.
• Supports Store Operations, IT, Marketing and HR initiatives and ensure successful implementation of new infrastructure and systems.
• Responds and reacts to all communication in a timely manner. Process district recaps and communication and share themes or trends with stores and Store Support Leadership.
• Partners with Store Operations, Buying and Supply Chain to carefully balance inventory, identify issues, and meet established merchandise standards.

Talent Management

• Communicates clear expectations and hold teams accountable to (Chuck & Don’s/Kriser’s) standards of performance and behavior.
• Networks, recruits, interviews and selects management, store associate, services level candidates.
• Appraises and recognizes team member performance.
• Provides strategies and opportunities for retention and professional development by creating individual development plans and career pathing.
• Continually trains, mentors, and monitors talent to be effective and reliable representations of the (Chuck & Don’s/Kriser’s) brand.
• Ensure Store Managers have the ability to train, motivate and challenge store employees to increase productivity and Succession Plan effectiveness.
• Coaches to correct and actively manages performance when organizational standards and objectives are not being met.

Team and Culture

• Ensures people feel cared for and connected to each other and fosters a culture that values inclusion and diversity.
• Attracts, leads and develops teams that are ambassadors of IPP’s culture.
• Regularly visits stores to learn from and recognize leaders who are driving business performance and to coach and develop leaders who need support.
• Present facts clearly, coaches effectively, and actively listen to inspire trust and respect of direct reports.