Duty Manager

Company description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.

Job description

• Checks cleanliness of lobby and public areas, lights, as well as front office staff in proper and orderly appearance and behaviour. Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP guests.
• Checks registration cards of arriving guests and ensures all information is filled on each card either by Guest Relation Officers or the guests. Assists in VIP arrivals and departures in absence of guest relation officers.
• Assists in sending guest messages or faxes.
• Gives instructions to the Night Reception during high occupancy periods regarding walk-in guests and releasing rooms blocked because of no-shows.
• Assists in handling room lock problems.
• Prepares and checks for VIP arrivals and escorts guests to rooms.
• Coordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system to assist front office attendants.
• Checks group department fit and ensures switchboard makes appropriate wake-up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
• Assists reception, business centre, cashier, concierge, and bell captain when they are busy.
• Predicts that all activities and purchased equipment and belongings may create disease for the environment; participates in all activities organized to protect biological diversity and shares individual responsibilities to increase environmental knowledge and carry out necessary trainings. Provides minimum consumption of currently used items and equipment (paper, printed materials, etc.).
• Implements necessary warnings and departmental trainings to save energy inside the facility. Carries out decisions taken for saving energy. Predicts effects of environment and energy efficiency on purchased equipment.
• Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects to the environment.
• Carries out all responsibilities related to the quality management and food safety management systems implemented at the facility.
• Performs all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: Bachelor’s degree.
• Experience: At least 5 years of experience in the industry following theoretical education.
• Foreign language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and training: Advanced theoretical and practical knowledge.
• Computer literacy: MS Office applications, front office operating programmes (Fidelio, Opera, etc.).
• Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment, and work processes in the related field. Knows, applies, and ensures application of all services and product ranges in the related field. Has command of guest profiles.