Duty Manager

Company description

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.

Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere
Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments
Manage guest relations, addressing concerns and enhancing overall satisfaction
Coordinate with various departments to maintain seamless communication and operations
Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue
Conduct regular team meetings and training sessions to improve performance and motivation
Ensure compliance with company policies, local regulations, and safety standards
Handle emergency situations and make critical decisions when necessary
Prepare and analyze reports on key performance indicators
Continuously seek ways to improve guest experiences and operational efficiency

Qualifications

Proven experience in a similar role within the hospitality industry
Strong leadership and team management skills
Excellent customer service orientation with a friendly and empathetic approach
Detail-oriented with the ability to multitask and work efficiently under pressure
Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS
Strong problem-solving skills and ability to make quick, assertive decisions
Excellent communication skills, both verbal and written
Financial acumen for managing rates and overbooking strategies
Flexibility to work varying shifts, including nights, weekends, and holidays
Bachelor's degree in Hospitality Management or related field preferred
Fluency in English; knowledge of Arabic or other languages is a plus

Additional information

Hotel overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical aspects of position (include but are not limited to):

Constant standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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