Duty Manager

Company description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the front row, a place where self-expression and experience count in equal measure.

Job description

• Operational oversight: Supervise hotel departments during assigned shifts.
• Guest relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.

Qualifications

• Degree or diploma in hospitality management.
• Experience in a similar role.
• Leadership and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.