Duty Manager

Filinvest Hotel: Crimson Hotel Filinvest City Manila

As a Duty Manager at Crimson Hotel Filinvest City, Manila, you will oversee daily hotel operations to ensure exceptional guest experiences and smooth functionality across all departments. Acting as the hotels representative during your shift, you will address guest inquiries, resolve issues promptly, and ensure adherence to hotel policies and standards. You will support department heads, supervise staff performance, and take charge in the absence of senior management to uphold the hotels reputation for excellence.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership and decision-making skills, with the ability to manage operations effectively during high-pressure situations.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proven ability to resolve guest concerns and handle conflicts professionally and efficiently.
• Comprehensive knowledge of hotel operations, including front office, housekeeping, and F&B services.
• Proficiency in hotel management systems (e.g., Opera, PMS) and basic computer applications.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Strong problem-solving and multitasking abilities, with keen attention to detail.
• Commitment to delivering outstanding customer service and ensuring guest satisfaction.
• Willingness to work in Muntinlupa City.