Electromechanic Field Technician (After Sales)

The Electromechanical Field Technician (After Sales) is key to the technical support of our automated storage systems equipment at our customers’ sites in the USA and Canada. Technicians are responsible for performing accurate and timely electromechanical support, training, upgrades, and repair of equipment.

Responsibilities:

• Provide advanced electromechanical support in the after-sales phase for all automated warehouse installation projects throughout the U.S. and Canada.
• Analyze and diagnose faults (controls software, electrical, mechanical, etc.)
• Make necessary modifications to PLC’s and electronic equipment
• Test and adjust the mechanical and electrical components as necessary
• Communicate requests to Sales for spare parts orders
• Create quality and status reports regarding service calls
• Communicate any issues that arise on site to the After Sales Manager
• Train customers on technical system routine maintenance operations
• Provide on-demand corrective maintenance services to customers as needed