End User Computing Analyst

End User Analyst - Macquarie Park

Make a real difference working within our Infrastructure Services team as an End User Analyst, partnering with leaders to support the teams who make a meaningful difference in the lives of people with vision and hearing loss.

Enjoy flexibility, two weeks of additional leave, and access to not-for-profit salary packaging benefits.

This is a Temporary Full-Time Opportunity (38 hours per week) reporting directly to the Infrastructure Manager and will work onsite at our Macquarie Park Headquarters.

What we can offer you:

• Salary of up to $80,248 + Super, with 100% salary packaging to maximise your take home pay
• Generous leave entitlements including 2 weeks paid Christmas leave in addition to 4 weeks annual leave, plus extensive personal/carer's leave
• Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
• Access to industry leading education, professional development opportunities and career pathways

You’ll make a difference in this role by:

• Provide first-level technical support to end users, responding to customer issues and delivering timely resolutions in line with agreed Service Level Agreements (SLAs).
• Log, track, assign and escalate service requests and incidents as required, ensuring issues are appropriately documented and closed.
• Manage the receipt, distribution and lifecycle of NextSense IT assets, including desktops, laptops, mobile phones and tablets, and support the installation of applications and software.
• Maintain accurate and up-to-date registers of high-value IT assets, including computers, mobile devices and software licences.
• Create and maintain technical documentation to support knowledge sharing, consistent service delivery and effective issue resolution.
• Contribute to continuous improvements across the End User Computing team, helping enhance operational effectiveness and the overall end user technology experience.
• Ensure the security and appropriate use of IT systems and devices by following NextSense technology security guidelines, policies and procedures.
• Contribute to a safe, collaborative workplace by supporting organisational values, complying with statutory obligations, and undertaking other reasonable duties as directed.

About You:

• Certificate IV in Information Technology or equivalent.
• Demonstrated client-facing, written and verbal communication skills, with the ability to provide clear and effective technical support.
• Strong troubleshooting, problem-solving and multitasking skills, with a sensitivity to and appreciation of disability issues.
• Current NSW Driver Licence.
• Compliance with Child Protection legislation and a commitment to understanding and adhering to NextSense's child protection policies and procedures.
• A valid Working With Children Check (WWCC) and National Criminal Record Check (or willingness to obtain) are required.

Desirable experience:

• Minimum 18 months' experience providing IT Service Desk support.
• Working knowledge of Jira, Windows desktop environments, Microsoft 365 applications, Cisco VPN, iPhone and iPad administration, network printers, Zoom Meetings, Zoom Phone, and Active Directory account administration.

Our Purpose and Ambition

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

How to apply:

If this role sounds like you, please click on the apply button and follow the prompts.

If you would like to learn more, please reach out to Oscar Yan, Infrastructure Manager at [email protected] for a confidential chat.

NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.