End-User Support Engineer (Krakow Office)

We are looking for an End-User Support Engineer to join our team.

This role offers the opportunity to work in a dynamic environment and provide hands-on technical assistance to our staff.

The position involves daily visits to the Krakow office.

Provide technical support to end users both onsite and remotely
Install and configure computer hardware, operating systems, printers, and scanners
Coordinate with service providers and network engineers for issue resolution
Maintain and support meeting room technology and equipment
Ensure service level agreements and ticket response times are met
Install, update, and troubleshoot software applications
Manage and resolve incident tickets efficiently
Oversee server room operations and maintenance
Organize and manage IT equipment cabling
Follow all IT-related work instructions and procedures
Maintain and update records of hardware inventory

Minimum of 2 years of experience in a similar technical support role
Strong understanding of network fundamentals and troubleshooting techniques
Experience with Windows endpoint administration
Knowledge of IT service operations and best practices
Familiarity with Microsoft Intune for device management and support
Excellent communication skills and a proactive problem-solving approach
Willingness to learn new technologies and adapt to changing environments
Ability to perform effectively under pressure
Readiness to follow instructions from direct supervisors
Proficiency in English and Polish at level C1+ or higher, both written and spoken.

We gather like-minded people:

Top tech minds driving innovation in AI, cloud and digital platform modernization
Supportive team and agile, startup-like culture
Hybrid by design mode and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities

We provide growth opportunities:

We cover it all:

Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package (health insurance, multisport, shopping vouchers)
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
Corporate, social and well-being events

Please, note:

Benefits listed above are available to employees only
We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
We will reach out to selected candidates exclusively

See also