Engineering Manager

Description

We are looking for a commercially aware and technically strong Engineering Manager to lead our Enterprise Solutions team, serving our Class A and Premium merchants. In this hands-on leadership role, you will manage the engineers who design, build, and deliver custom enterprise-grade services from bespoke themes to complex integrations, while acting as the bridge between technical delivery and high-level client management.

You will own the delivery of premium technical services and the technical execution of enterprise merchant onboarding, helping our largest partners achieve rapid time-to-value through a seamless “White Glove” technical experience.

Key responsibilities

1. Team leadership & delivery management
   People management: Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals, providing regular feedback, and building a high-performing delivery culture.
   Resource coordination: Coordinate “on-demand” technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements.
   Delivery standards: Establish and enforce rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture.
   Service catalog input: Contribute to the definition and evolution of the premium technical services catalog (custom development, advanced consultancy, dedicated support), bringing delivery-side insight to leadership decisions.
2. Enterprise services & custom solutions delivery
   Technical execution of contracts: Own the technical execution of premium contracts overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
   SLA & performance tracking: Enforce Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction.
   Merchant–Salla liaison: Act as a senior technical point of contact for premium accounts, translating complex business needs into actionable, well-scoped engineering tasks for the team.
3. Enterprise onboarding & technical implementation
   Accelerated time-to-value: Lead the technical coordination for new Class A merchants, ensuring complex data migrations, ERP integrations, and store setups are executed swiftly to minimize the time between signing and “Go Live.”
   Cross-functional coordination: Serve as the central bridge between the merchant, internal engineering squads, and customer support, proactively removing technical blockers that threaten onboarding timelines.
   Dynamic resource allocation: Orchestrate ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts.
4. Scalable customization & market adaptation
   Customization frameworks: Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt, keeping regional customizations compatible with the core global platform.
   Regional enterprise needs: Support the adaptation of enterprise service offerings to international markets, including integrations with regional ERP systems and compliance with local enterprise data governance requirements where needed.
5. Client success & pre-sales support
   Consultative selling support: Partner with the Sales team during the pre-sales process for high-value prospects to validate technical feasibility and scope potential service contracts.
   Retention through quality: Ensure the quality of technical delivery fosters long-term loyalty among premium merchants, making the team a driver of retention and upsell opportunities.

Requirements

• Experience: 7+ years in Solutions Engineering, Software Engineering, or Professional Services, with 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients.
• Technical proficiency: Strong understanding of e-commerce architectures (Headless, API-first), integrations (ERPs, CRM), and web technologies. You must be able to speak the language of both engineers and business owners.
• Delivery management: Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts.
• People leadership: Demonstrated ability to hire, develop, and retain strong engineers, and to manage performance in a client-facing delivery environment.
• Communication: Exceptional ability to manage client expectations and de-escalate critical technical situations.