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ETIC, CEO Office Head / Chief of Staff

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Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, we have employees who hold key leadership positions within the organisation. These individuals are responsible for providing strategic direction, driving organisational goals, and overseeing the overall success and growth of the Firm. They play a critical role in shaping PwC's culture, values, and vision, and are accountable for making informed decisions that impact the Firm's operations, clients, and stakeholders.

Those in firm leadership and strategy at PwC will be responsible for formulating and executing strategies that align with the Firm's vision and goals. They play a pivotal role in shaping the Firm's future and positioning it for continued success in a dynamic business environment. Your work will involve analysing market trends, assessing competitive landscapes and identifying opportunities for growth and innovation. You will be responsible for collaborating with key stakeholders to develop strategic plans, manage risks, and position the Firm's long-term sustainability. You will also provide leadership and guidance to teams, foster a culture of excellence, and drive the firm's strategic priorities to achieve desired outcomes.

Role Purpose

The CEO Office Head / Chief of Staff serves as a strategic advisor and execution partner, responsible for ensuring that ETIC’s strategy is clearly defined, operationalized, and delivered with discipline across the organization. This role acts as the central coordination point (CEO Office), enabling the CEO to focus on external engagement, growth, and strategic direction, while ensuring strong governance, performance tracking, and alignment across the leadership team.

Key Responsibilities:

1. Strategy Planning & Business Plan Development

Support the CEO and leadership team in defining and preparing the annual business plan and strategic priorities
Structure and consolidate inputs across all functions
Translate leadership discussions into clear, actionable plans
Ensure alignment between strategy, financial targets, and operational execution

2. Board & Executive Governance

Prepare Board and Leadership meetings, including agendas, briefing materials, and decision packs
Attend meetings, document decisions, and track action items
Drive timely follow-up and closure of agreed actions with stakeholders

3. Strategy Execution & Follow-Up

Track execution of business plan initiatives and OKRs across functions
Identify risks, dependencies, and execution gaps
Drive accountability across leadership and escalate issues with recommendations

4. Performance Management & KPI Oversight

Oversee monthly KPI reporting and dashboards
Ensure accuracy, clarity, and actionable insights
Highlight key trends, risks, and required interventions to leadership

5. Executive Communication & Presentation Development

Prepare high-quality executive presentations for board, leadership, and clients
Ensure consistency, clarity, and alignment of messaging
Support CEO communications across internal and external stakeholders

6. CEO Office Programs & Special Initiatives

Lead CEO-sponsored programs, including transformation and cross-functional initiatives
Track delivery milestones, outcomes, and impact
Ensure alignment across stakeholders and functions

7. Leadership Alignment & Stakeholder Management

Act as a trusted advisor to the CEO and leadership team
Facilitate alignment and structured decision-making across functions
Drive cross-functional collaboration and execution discipline

Qualification:

12–18+ years of experience in strategy, consulting, program management, or operational leadership roles
Proven experience working in technology organizations or related fields
Strong experience in strategy development and execution within tech environments
Demonstrated experience in internal or client-facing program management roles
Proven track record of working closely with C-suite executives and board-level stakeholders
Experience in drafting, tracking, and following up on organizational actions across multiple stakeholders
Strong business acumen with excellent analytical and problem-solving capabilities
Exceptional communication, presentation, and stakeholder management skills
High execution discipline with ability to drive outcomes in complex environments

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Model Innovation, Coaching and Feedback, Communication, Conflict Resolution, Creativity, Data-Driven Decision Making (DIDM), Embracing Change, Emotional Regulation, Empathy, Executive Decision Making, Global Leadership, Inclusion, Industry Trend Analysis, Influence, Integrity, Intellectual Curiosity, Learning Agility, Optimism, Professional Courage, Rapid Experimentation, Relationship Building {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date