EUC - Assistant Manager

EUC - Assistant Manager

Top few must have qualities:

• Minimum 5 years of relevant experience with End Users' Computing

• Project management skills with strong operational awareness.

•Understanding of public sector environment and processes

• A team player with the ability to work independently

Job Description:

1. The officer will

•oversee the day-to-day operations of the EUSS contracted team across all EUC functions, including helpdesk support, device provisioning and asset management, software and patch deployment, and user account and access management.

•monitor ticket queues, review resolution quality, and ensure that incidents and service requests are resolved within the stipulated SLAs.

•where service standards are not met, the officer will work with the EUSS team to implement corrective actions and escalate issues, as necessary.

•will also track the EUSS team's performance against agreed KPIs and prepare regular performance reports for management's review.

Requirements:

1.Minimum 5 years of relevant experience with End Users' Computing

2.The officer is required to:

•supervise the EUSS contracted team to ensure the deliverables are in accordance with the agreed scope of work and service standards.

•be in charge of the overview and coordination work.

•have strong follow-through and ability to manage multiple deadlines

•command the ability to hold vendors accountable to their contractual obligations

•A team player​ but also independent with strong operational awareness.

If interested, you can click on “Apply here” or write an e-mail to [email protected] with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No. R26161520