Executive - Sales Support

JOB ACCONUTABILITIES

• Support the Sales team by sourcing competitive LCL, Air Import and multimodal freight rates through the DMP platform, Principle network and service providers.
• Monitor customer payments and collections, ensuring timely follow-up and accurate reconciliation.
• Coordinate with Sea/Air Freight Operations to ensure accurate and timely release of Delivery Orders (DOs) and booking confirmations.
• Follow up with carriers and agents on import and export bookings and update the relevant systems on time.
• Monitor import and export shipments closely and keep customers updated on shipment status to avoid delays.
• Work closely with Sales to ensure all shipment information is accurate and provided on time, including information required for clearance and transport services.
• Coordinate with principals, agents, carriers and relevant authorities to ensure smooth delivery of import and export shipments.
• Prepare regular reports for management and Principals to monitor KPIs and overall performance.
• Share shipment details with Finance on time for invoicing and job costing and follow up to ensure invoices are sent to customers within agreed timelines.
• Maintain good working relationships with other departments by following agreed service standards and procedures.
• Carry out any other duties related to the role as assigned by management.

MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• Bachelor’s Degree approved by UGC or Equivalent professional qualification with minimum 1 year experience OR

• 6 passes with 'C' for Maths and English at the GCE O/Levels or London O/Levels AND

• A minimum of 2 passes at the GCE A/Levels OR

• Successful completion of UGC approved A/L equivalent foundation course with minimum of 4 years’ experience.

• Sound knowledge of freight forwarding operations (Import/Export – Air & Sea) and basic Incoterms.

• Strong communication and interpersonal skills.

• Basic problem-solving skills with a customer-focused approach.

• Extensive knowledge of MS Office Package.

• Industry related experience and knowledge of regulations (Customs/BOI/SLSI/SLPA)

If you think you have what it takes to be successful in this challenging role, please “Click Here” to apply.

Pay and benefits of the above position will be competitive, and the rewards are performance driven

Hayleys is an Equal Opportunity Employer.