F&B Manager (Cruise Ships)
The F&B Manager handles the operation of all food and beverage outlets, including lounges, bars, restaurants and special events. Must be hands on during peak services such as focusing on wine and spirits sales during dinner, as well as assisting in the organization of duties not directly related to the department, such as loading of supplies and rooming of guests. A main focus should be given to customer service according to the company's standards, including handling customer service issues on board.
Responsibilities
- Organization and execution of F&B related ship functions and special events
- Ensure full compliance with operating controls, policies, procedures and service standards
- Handling complaints, and oversee the service recovery procedures
- Ensuring absolute cleanliness and order in accordance with the food hygiene standards
- Responsible for sales for on-board products such as aperitifs, digestives and wines
- Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded
- Developing improvement actions, carry out costs savings
- Corporate client handling and take part in new client acquisition along with the sales team whenever required
Requirements
- Fluently spoken English
- Hospitality Management degree
- Previous experience in a similar role
- Proven ability to effectively build and foster a team environment
- Ability to make decisions in a fast-paced environment
- Excellent problem solving/decision-making skills
- Demonstrated commitment to customer service
- Pleasant and communicative character
- Professional attitude and appearance
- Reliability and hard work
- Great team spirit
Benefits
- Seasonal or permanent employment
- Competitive salary and bonuses
- Accommodation and meals
- Health insurance
- Flight tickets