FDA Strategic Account Executive

Spatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, provides IT solutions to federal, state, and local governments, and the private sector. We provide delivery oversight and business development for the U.S. Food & Drug Administration (FDA) .

Summary of Major Job Functions: The Strategic Account Executive is the lead SFI executive responsible for strengthening and advancing trusted relationships with the U.S. Food & Drug Administration (FDA).

The Strategic Account Executive must have extensive career experience and recognized credentials supporting FDA, CMS, NIH, HHS DO and HRSA/ACF missions and operations, a vibrant and sustained network and strong team and relationship building skills.

The candidate must have a fully developed understanding of current and evolving Health & Human Services programs, and be fully knowledgeable of the associated doctrine, strategies, operational concepts, and requirements. The candidate must be familiar with the FDA & Agency CIOs, and Health & Human Services leadership and be able to exchange information and ideas with influencers and decision makers supporting Food & Drug Administration, plans and programs. This individual will provide direct support to the Chief Growth Officer (CGO) and Chief Operating Officer (COO) and report administratively to the COO. In doing the above, the position requires understanding the mission, internal and external pressures and to engage in shaping the environment for growth.

Primary Responsibilities:

• Oversee current operations and monitor service delivery on existing FDA accounts.
• Identify and monitor key U.S. Government Policy initiatives regarding the FDA and other Health & Human Services missions.
• Conduct customer assessments on contract/task performance and provide feedback to the line organizations.
• Support line management to resolve any conflicting internal or customer-based issues.
• Facilitate identification of the right SFI capabilities and resources for identified opportunities.
• Actively contribute to the development of new ideas and solutions to capture new business to increase SFI market share in the FDA and Health & Human Services account.
• Act as the primary point of coordination for any organization within SFI seeking entry into the account to develop business with the customer.
• Identify, qualify, and support capture and closure on Health business opportunities; facilitate mission needs identification; market the full range of corporate capabilities; and maximize external and internal collaboration.
• Develop and maintain customer intimacy with mid and senior level leaders across Health & Human Services with a focus on FDA, CMS, NIH and HRSA.
• Act as a subject matter expert in the FDA community with a demonstrated ability to discuss and explain differentiated capabilities in SFI programs, plans and positions on key areas related to FDA and Health & Human Services enterprise-managed information technology programs.
• Develop and strengthen a trusted relationship with the customer while serving as the primary SFI senior representative to the FDA and Health & Human Services customer.
• Ensure a coherent, integrated SFI message to the customer while promoting corporate capabilities and solutions to meet customer needs.
• Build and maintain a robust network of customer relationships at FDA.
• Develop and maintain customer confidence with mid and senior level leaders of the FDA.
• Develop and track a strategic Customer Engagement Plan that ensures robust customer contacts through scheduled meetings and customer-sponsored events.
• Host senior customer visits to SFI and arrange visits to customer sites.
• Represent SFI as a relevant Subject Matter Expert (SME) in the FDA and Health & Human Services communities.