Field Support Engineer, l

Novate Solutions, Inc. is an Industrial Technology Services firm with 20+ years of providing professional engineering design, turnkey project implementation, and support services for the technology that runs industrial production facilities. Our clients are large scale industrial facilities that rely on us for our expertise and high-quality implementation of process control systems, information software, instrumentation, industrial networks, SCADA/BMS, measurement, inspection, motion, and state-of-the-art Industry 4.0 technologies

Under limited supervision, the primary purpose of the Field Support Engineer role is to deliver an exceptional level of customer service for all assigned projects and support tasks in a timely and professional manner. As a client facing individual, understands the key significance of their role in the company and how their ability to be the constant professional, even while under time constraints and pressure, is of the utmost importance to company’s core values. This role also plays a key part in supporting other team members to achieve overall company goals and initiatives.

To be successful in this role, the ideal individual must:

• Effective communicator both verbally and in writing.
• Self-starter and highly motivated
• Well organized with exceptional time management skills
• Critical thinking skill and hands-on problem solver

Responsibilities:

• Ensure compliance with Novate and client safety standards and regulations
• Deliver consistent results and create collaborative client relationships.
• Provide effective communications for remote support for client applications through phone / email / text / Teams
• Provide effective communications for onsite support for client applications as required
• Through holistic review of application, execute effective root cause analysis and safely troubleshoot industrial electrical and electronic equipment such as PLCs, HMI, I/O, VFDs and instrumentation from a range of manufacturers (Rockwell, ABB, Schneider, Siemens, etc.)
• Commission and troubleshoot 4-20mA, RS(EISpeA)-485/422, DeviceNet, Ethernet (Modbus TCP / EtherNet/IP) and other low voltage networks
• Safely evaluate 120Vac to 480Vac power circuits used to operate industrial equipment.
• Establish communications and troubleshoot PLC / PAC logic and programs when required.
• Document accurate field records of root cause analysis and work performed in ticket portal
• Plan client service requests – identify equipment / materials required in advance, any training that might be required, request pertinent documentation to be prepared before arriving onsite
• Repair or replace faulty equipment as funding is approved by client
• Identification and documentation of production reliability improvements or safety concerns for client review
• Preventive/corrective scheduled maintenance for automation and control systems for IMS support customers