Field Support Specialist
CDIT is a technology solutions company supporting government and national security customers with secure, mission-focused IT solutions. We partner with highly skilled technical professionals to support complex environments where reliability, security, and operational excellence are critical. Our team values technical expertise, collaboration, and a commitment to supporting the missions of our customers.
CDIT is seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.
Key responsibilities:
- Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
- Provide on-site service desk coverage.
- Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
- Maintain on-site ticketing queue for hardware and software requests.
- Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
- Maintain high level of ongoing communication with customer before and during call progression.
- Set and meet delivery target dates to comply with contract support SLAs.
- Escalate customer issues/concerns to leadership as needed.
- Coordinate with data center staff in remote locations to organize access for additional support.
- Create break/fix and work order requests for access to local and remote locations.
- Maintain on-site spares inventory for local use.
- Follow government security policies.
- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.
Requirements
- Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
- Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
- TS/SCI FSP clearance.