Financial Analyst – Customer Accounts Centre - Fall 2026 Co-op/Intern
YOUR NEXT CO-OP PLACEMENT
Work term: Fall 2026
Work term length: 4-months (Flexible to 8-months)
From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.
If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.
What can you expect in this role?
What you’ll be doing
AI & Knowledge Management
- Assist in designing and configuring AI-powered assistants using Gemini and other no-code AI tools
- Support the development and maintenance of a centralized knowledge repository using NotebookLM
- Review, organize, and optimize standard operating procedures (SOPs) and operational documentation
- Help create AI prompts, workflows, and conversational experiences that enable employees to quickly access information
- Test and validate AI-generated responses to ensure accuracy, relevance, and usability
Process Improvement
- Partner with business stakeholders to understand information needs and operational challenges
- Document existing processes and workflows
Collaboration & Project Support
- Work closely with leaders and subject matter experts to gather requirements and translate business needs into AI-enabled solutions
- Participate in meetings, workshops, and knowledge-sharing sessions
- Support change management and user adoption activities
- Track project milestones, action items, and deliverables
Research & Innovation
- Stay informed on emerging AI technologies and industry trends
- Research best practices related to generative AI, knowledge management, and digital transformation
- Share recommendations for improving business processes and employee experiences
What you bring:
- Currently enrolled in a post-secondary program in Business, Information Technology, Computer Science, Data Analytics, Artificial Intelligence, or a related field.
- Strong interest in Artificial Intelligence, automation, and process improvement.
- Experience using AI tools such as Gemini, NotebookLM, ChatGPT, Microsoft Copilot, or similar platforms.
- Ability to organize, analyze, and simplify large amounts of information and documentation.
- Strong problem-solving, analytical, and critical-thinking skills.
- Excellent communication and collaboration skills.
- Comfortable learning new technologies and working independently in a fast-paced environment.
- Experience building no-code or low-code AI solutions is considered an asset.
Did you know?
- We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
- We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
- We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.
What can Definity offer you?
- Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
- Culture of accountability, empowerment, and collaboration.
- Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
- Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
- Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!