Fitness Manager: Exempt

SUMMARY

The Fitness Manager is responsible for the daily leadership and operation of Rancho Valencia’s fitness facilities, group fitness programming, and fitness team. Reporting to the Club Director, this position ensures the Fitness Center and studio programming consistently deliver an exceptional luxury wellness experience for resort guests and members.

The Fitness Manager provides hands-on operational leadership while overseeing Fitness Attendants and Fitness Instructors, maintaining facility and equipment standards, coordinating more than 110 weekly fitness classes, and supporting the continued development and optimization of fitness programming.

Essential Responsibilities

Fitness Operations

• Oversee daily operations of the Fitness Center and four fitness studios.
• Ensure consistent operational coverage of the Fitness Center during operating hours.
• Maintain exceptional cleanliness, organization, presentation, and readiness of all fitness spaces.
• Conduct regular facility and equipment inspections and coordinate necessary repairs or maintenance.
• Maintain appropriate operational supplies, equipment, and guest amenities.
• Establish and maintain opening, closing, and daily operational standards.
• Ensure fitness equipment is maintained in excellent working condition and appropriately positioned for guest and member use.
• Partner with Engineering, Housekeeping, and other resort departments to address facility needs.
• Maintain a visible leadership presence throughout the Fitness Center and studios.

Group Fitness & Programming

• Oversee the execution and coordination of more than 110 weekly fitness classes across multiple studios.
• Manage the group fitness schedule to ensure appropriate class variety, instructor coverage, and alignment with guest and member demand.
• Coordinate instructor scheduling, substitutions, cancellations, and schedule changes.
• Proactively address instructor coverage needs to minimize class cancellations and disruptions.
• Monitor class attendance, participation, utilization, and guest/member feedback to identify programming opportunities.
• Evaluate existing programming and provide recommendations to the Club Director regarding schedule adjustments, new classes, instructors, and emerging fitness trends.
• Ensure Fitness Instructors consistently deliver professional, engaging, safe, and high-quality class experiences.
• Support the planning and execution of fitness events, specialty programming, workshops, challenges, and wellness initiatives.

Team Leadership

• Directly supervise Fitness Attendants and Fitness Instructors.
• Participate in recruitment, interviewing, hiring, onboarding, and training.
• Establish clear performance, operational, and service expectations.
• Provide ongoing coaching, recognition, feedback, and performance management.
• Maintain regular communication and engagement with Fitness Instructors, including those who may only be on property for limited hours each week.
• Ensure required certifications, licenses, insurance documentation, and professional credentials remain current as applicable.
• Develop the Fitness Attendant team to confidently support guests, members, instructors, and daily facility operations.
• Foster a professional, collaborative, accountable, and service-focused team culture.
• Ensure associates consistently demonstrate Rancho Valencia and Five-Star service standards.

Guest & Member Experience

• Maintain a visible and approachable leadership presence throughout the Fitness Center and studios.
• Build positive relationships with members and frequent fitness guests.
• Understand evolving member and guest fitness interests and identify opportunities to enhance programming and services.
• Respond to guest and member concerns and provide appropriate service recovery.
• Ensure fitness programming, facilities, amenities, and service standards support Rancho Valencia’s luxury positioning and Forbes service expectations.
• Partner with the Club Director on member engagement initiatives, special events, clinics, challenges, and broader wellness programming.
• Identify opportunities to personalize the fitness experience and strengthen member engagement.