FOH Team Lead
Front of House (FOH) Team Leader
We are looking for Experienced Restaurant Leaders that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members.
We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment.
Candidates with flexibility to work in our San Francisco locations as well as our San Mateo location are strongly encouraged to apply.
REPORTS TO
General Manager
SCHEDULE
This is a full-time, hourly position, working a 40-hour week, plus 7.5 hours of scheduled overtime. This position will work an average of 5 hours of overtime per week based on company needs; the pay scale provided includes the expected overtime rate. However, please be aware that there is no guarantee of hours for any Pacific Catch employee, as hours will be distributed based on business needs and may vary accordingly.
RESPONSIBILITIES
- Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
- Provide direction, leadership and mentoring to all FOH staff during all shifts.
- Ensure fast, accurate service, with positive and polite guest interaction
- Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
- Conduct inventory and cash control procedures
- Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
- Handle guest complaints with professional and sincere attention
- Completion of daily, weekly, and monthly operational, administrative, and HR-related duties
COMPENSATION
$24.00 - $36.00 Per Hour - Please be advised, the pay scale provided includes the expected overtime rate.