Front Counter Customer Service Associate
Compensation: $20.00-$24.00/hr. depending on experience
Schedule: Monday-Friday 9:00am-5:30pm/Saturday (rotation) 8:00am-12:00pm
The Front Counter Customer Service Associate is the first point of contact for Maisch Small Engine customers, providing a welcoming, knowledgeable, and efficient experience across in-store, phone, and digital interactions. This role supports equipment sales, parts and service transactions, repair check-in/check-out, and inventory processes while maintaining an organized, well-stocked, and customer-ready showroom. Success in this position requires the ability to multitask effectively in a fast-paced environment while delivering consistently excellent customer service.
Key Responsibilities
- Greet and assist customers promptly and professionally, both in the store and through multiple points of contact (phone, email, and other communication channels).
- Assist customers with the sale of new equipment, including providing product information and guiding purchase decisions.
- Assist customers with parts and service requests, including identifying needed parts and scheduling service work.
- Manage repair equipment check-in and check-out, ensuring accurate documentation and clear communication with customers.
- Take and process customer payments accurately using point-of-sale systems.
- Check in parts order inventory upon delivery, verifying accuracy against purchase orders.
- Put away received parts inventory in designated storage locations.
- Restock showroom displays to ensure products are well-presented and readily available.
- Maintain a clean, organized, and safe front counter and showroom workspace.
- Perform other related duties as assigned.