Front Office Manager
Company description
Accor has more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Job description
The front office manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to, front desk, guest services, and service (telephone), while consistently achieving exemplary guest service and adhering to the policies and procedures. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.
Primary responsibilities
- Confidence in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
- Recruit, train, and mentor front office team members, nurturing their professional growth, and diligently monitoring their performance
- Adhere to Occupational Health & Safety (OH&S) requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
- Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
- Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives
Qualifications
- Experience in brand hotels
- Excellent command of English; additional language is an advantage
- Strong reporting and analytical skills
- Good analytical and numeric skills
- High level of organization and time management skills
Additional information
- Multi-tasking
- Data entry
- Computer skills
- Flexibility
- Organization
- Attention to detail
- Communication