Front Office Supervisor

This position is no longer accepting applications(closed Aug 22, 2026).

The Concord Courtyard by Marriott, owned and operated by Duprey Hospitality, is seeking a guest-focused, detail-oriented Front-of-House Supervisor.

Join an amazing team and receive benefits and travel perks.

Schedule: Evenings/weekends

Essential Duties and Responsibilities

· Provide professional and courteous guest service at all times

· Greet arriving guests

· Answer telephone calls courteously and efficiently

· Professionally and diplomatically handle guest complaints

· Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions

· Facilitate direct bills

· Generate, confirm, cancel and change guest reservations

· Keep records of room availability and guests’ accounts

· Assist arriving and departing guests with luggage

· Compute bills, receive payments and make change for guests

· Make restaurant, transportation, or entertainment reservations for guests

· Promote any current hotel and franchise marketing programs

· Oversee Guest Services Agents to ensure brand and hotel standards and training are maintained

· Ability to work well with a diverse group of people

Additional Duties

· Act as Manager on duty when scheduled

· Maintain office supply inventory

· Post ancillary charges to guest folios (i.e. food, room, telephone)

· Maintain clean and neat work and storage spaces

· Assist with appropriate storage of guest property

· Attend monthly department meeting

· Complete projects as determined by the General Manager

· Assist other coworkers/departments when necessary

· Assist with inventory and ordering

· Participate in ongoing education and training

· Other duties as assigned

See also