Front Office Support Engineer (Relocation to Sweden)

We're looking for a proactive Front Office Application Support Specialist to join our Murex team in Stockholm. You'll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment, ensuring efficient application usage.

Responsibilities

• Act as the 1st line of support for all stakeholders across front, middle and back office functionality
• Diagnose and resolve functional issues for users within the Murex environment
• Collaborate with front office users onsite as well as business users directly
• Manage incidents, problems and changes according to established processes
• Prioritize and coordinate workload according to differing business priorities
• Share knowledge via training calls and internal documentation of issue resolutions
• Contribute to migration and/or upgrade activities, including testing
• Propose new ideas to streamline and automate processes

Requirements

• Knowledge of front, middle and back office functionality as the support function is the 1st line of support for all stakeholders
• Familiarity with Agile ways of working
• Knowledge of SNAP/JIRA/Confluence as a subset of Agile WoW
• Good knowledge of various asset classes and products such as Derivatives, FX, Equities, Fixed Income
• Very strong communication (verbal/written) skills – will be dealing with FO users onsite as well as business users directly
• Incident, Problem and Change Management knowledge
• Desire to share knowledge via training calls, internally documenting the resolution of issues and sharing with the team
• Ability to manage and prioritize workload according to business need, and strategically coordinate differing priorities from different business areas
• Past experience in migration and/or upgrade activities is desirable, as well as testing experience
• Strong growth mindset; new ideas of how to streamline/automate processes are always welcome
• Some Technical experience (SQL, Unix) is also desirable
• Knowledge of FX and IRD products with optionality will be considered a plus

Nice to have

• Trade Entry (FX and IRD products with Optionality, structured trade products)
• Datamart/Reporting
• Trade Lifecycle (Contract, Exchange Task workflows, DataDictionary)
• FO Simulation Views (portfolio simulation by trade/by position/on the fly simulation)
• Realtime setup/RTBS/Market Data troubleshooting (Intraday as well as EOD)
• Integrations with other systems e.g., Markitwire, Bloomberg, etc.
• Pricing/structuring of trades – PL impact of trade actions, etc.
• FO/Valuation modules strong knowledge preferable
• Routine activities such as IMM, EOQ, etc.

Benefits

• EPAM Employee Stock Purchase Plan (ESPP)
• Company’s pension plan
• Private healthcare insurance
• Safety & life insurance
• Gym discounts
• Wellness Grant (SEK 2000)
• Corporate Programs including Employee Referral Program with rewards
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses

*All benefits and perks are subject to certain eligibility requirements

• Extensive Private Healthcare Package
• Pension
• Employee Assistance Programme
• Employee Referral Bonus Scheme
• Diversity Networks
• Access to a range of skills and certifications