FS Support Engineer

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Key accountabilities & decision ownership

• Collaborate with engineering teams to build SRE culture, maintain development, staging and production systems.
• Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
• Manage infrastructure reliability, scalability and security using SRE principles.
• Automate IT infrastructure related tasks.
• Proactively monitor and optimize infrastructure.
• Maintain and improve API gateways, web servers, cache and database configurations, CICD pipelines, etc.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Maintain and monitor deployment and orchestration of servers, docker containers, databases, and general backend infrastructure.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.
• Participate in on-call rotations and actively involve in resolving incidents, writing production incident reports.
• Ensure environment stability, availability, security and performance and enforce automation.
• Work closely with software engineers, product owners and systems engineers to understand requirements, participate in implementation and operation.
• Fix support escalation issues, help to improve incident response and conduct post-incident reviews.
• Document and build knowledgebase.
• Be responsible for end-to-end monitoring activities (application, system, setup).
• Build tools that provide performance insights and engineering, empowering the system to solve issues faster and proactively.

Core competencies, knowledge, and experience

• Unix/Linux operating system environments.
• MySQL and Oracle databases.
• Excellent system debugging skills; hands-on experience with optimizing database configurations and queries for MySQL.
• Good knowledge of CI/CD pipelines and DevOps tools.
• Good knowledge of OpenShift.
• Good knowledge of Java, Spring framework, MySQL database, microservices architecture and distributed systems, with deep insight into newest technologies.
• Moderate knowledge in payments and fintech.
• Advanced troubleshooting, analytical and problem-solving skills.
• Ability to debug, optimize code and automate routine tasks.
• Ability to work in a team and under stress in a 24x7 work environment.

Must have technical/professional qualifications

• 1 to 3 years of experience.
• Bachelor's degree in engineering.
• Ability to learn new technologies quickly and efficiently.
• Excellent communication skills, both written and verbal.
• Excellent time management with a strong sense of urgency.

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued and included.