Funeral and Cemetery Support

Funeral an Cemetery Support

Reports to: Cemetery Administration Supervisor

Supervises: None

POSITION SUMMARY:

Greets the public both in person and on the telephone, providing a professional and pleasant experience to ensure a positive first impression. Performs many clerical tasks that are essential to the efficient operation of the office. Ensures all graveside services are conducted within established guidelines as defined by Fairmount Memorial Association/Fairmount Holdings, Inc. (Fairmount).

Each family is to receive exquisite service second to none.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Answers and forwards incoming calls.
2. Greet clients and visitors
3. Assist others within the organization of Fairmount.

• Family Service
• Grounds Crew
• Heritage/PNWs

1. Maintain a professional appearance.

• Conservative business attire
• Name Tag
• Proper footwear; suitable to weather conditions and terrain.

1. Responsible for being at the cemetery a minimum of one hour in advance of the service to ensure proper graveside location, set up and unobstructed lead in route for the families.

• Check in with Family Service Representative for any special requests desired by the family.
• Communicating any necessary changes/corrections to the service set up crew or foreman as needed.
• Provide cemetery amenities: tissues, water (during warm weather or as requested), flower seeds and others as assigned.

1. Be at the entrance ready to greet service/event attendees no later than 30 minutes prior to service/event.

• Attentively standing outside of vehicle.
• Four way flashers on.

1. Responsible for the setup and operation of sound equipment and music/video system prior to and during the service. Coordinate with officiating person the music to be played.
2. Coordinate with the Funeral Director when necessary, to lead the transition to the graveside for completion of the service.
3. Maintain contact with grounds crew personnel and family service representatives to meet any special needs/additional requests of the families; i.e. family request to witness lowering of casket, etc.
4. Responsible for collecting the burial transfer permit from the funeral director prior to the casket being accepted by the cemetery.
5. Reports any unsafe conditions within all cemeteries to the Grounds Superintendent.
6. Performs other duties as assigned. Job duties are subject to change as directed by management.