Gate Guard/Customer Service Attendant 2026

A Douglas Aquatics, Inc. Gate Guard/Customer Service Attendant is responsible for managing and executing the gate procedures for a facility. Strict adherence to the facility’s gate procedures is a requirement. The gate guard performs their job duties in a courteous and professional manner.

Scope: Enforce gate procedures while providing the facility patrons with exemplary customer service.

Chain of Command: The gate guard will report directly to the pool facility manager on duty and zone supervisor.

Authority:

• The gate guard is delegated sufficient authority to manage the gate procedures established by the pool facility.
• Stop any process or activity that is unsafe or represents a safety hazard until either the condition is corrected or the coordinator, zone supervisor, or pool manager gives approval for the activity to resume.

Good Performance: Good performance will be judged by the following criteria:

• Maintains a professional image of Douglas Aquatics, Inc. at all times
• Ability to manage the gate procedures
• Exhibits excellent customer service
• Is punctual and works all scheduled shifts
• Ensure a safe, clean, family environment