General Manager

Business Performance

Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel
Lead and guide the budgeting process of individual department and adhere to the established guidelines
Analyze monthly P&L and month-end reports, identify deviation from business plan goals
Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments
Prepare and submit weekly reports to Vice President Operations

Operation

Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Vice President Operations informed of such communications
Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
Ensure compliance with licensing laws, health and safety and other statutory regulations
Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines
Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention
Represent the Brand in projecting a credible image to the market, residents and colleagues alike
Comply with established guidelines on the hotel organizational structure and reporting lines
Be visible around the hotel and show an active interest in our colleagues’ welfare

Team Management

Interview, select and recruit Management team
Identify and develop team members with potential
Conduct performance review and manages performance issues that arise within the management team
Constantly monitor team members performance, attitude and degree of professionalism
Work with People & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business

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