General Manager
Job Title: General Manager
Location: Nairobi
Eligibility: Open to Kenyan nationals only.
Our client, a leading regional service organization, is seeking a dynamic and commercially driven General Manager to oversee operations and drive business growth across multiple markets.
The ideal candidate is an accomplished leader with strong commercial orientation, a deep understanding of service delivery, and a proven record of managing full P&L responsibility for at least five years. Experience managing operations across different countries will be a significant advantage.
Key Responsibilities:
• Lead commercial strategy and execution to drive sustainable growth.
• Oversee operational performance and ensure consistent service excellence.
• Manage financial performance, including budgeting, forecasting, and profitability.
• Standardize processes and enhance operational efficiency across markets.
• Support regional expansion and manage business units in different countries.
• Provide strong leadership to functional teams and drive a culture of accountability.
Requirements
Qualifications & Experience:
• Bachelor’s degree in Business or related field; an MBA is an added advantage.
• Minimum 8 years’ professional experience, including at least 5 years in a senior leadership role with P&L responsibility, within HR consultancy, insurance, security, or other service-oriented industries.
• Strong track record in commercial management and service operations.
• Experience working in multi-country environments is highly desirable.
• Excellent leadership, communication, and execution skills.
Key Competencies
• Commercial acumen and business-growth orientation
• Strong analytical and financial management skills
• Operational excellence and process discipline
• Ability to lead through influence and empower teams
• High-level communication and stakeholder management
• Strategic thinker with an execution mindset