General Manager
BOA Steakhouse offers an unforgettable experience in the world of American steakhouse cuisine, based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including Sushi Roku and Katana Robata & Sushi Bar. This innovative Steakhouse concept brings together a blend of inventive traditional dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, BOA Steakhouse has quickly become a go-to destination for tastemakers from around the world. Get ready to embark on a culinary journey like no other at BOA Steakhouse Scottsdale.
We're seeking a visionary General Manager to lead our team and drive excellence across every facet of the operation. This is a unique opportunity for a dynamic leader with a passion for hospitality, an eye for detail, and a proven track record of success in high-volume, upscale dining environments. If you're ready to shape the next chapter of a celebrated brand, we want to meet you.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:
- Direct staffing, training and development for all front-of-house employees and management positions in accordance with our policies and procedures
- Responsible for oversight of management and creating weekly staff schedules for front-of-house employees
- Develop and execute new restaurant initiatives and service protocols with approval of Ownership and HR
- Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
- Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
- Supervises management of Restaurant Managers and hourly front-of-house employees, responsible for the overall direction, coordination, and evaluation of the back of house and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Investigate and resolve guest complaints in conjunction with the Restaurant Manager on duty
- Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
- Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
- Fulfill all record keeping and administration requirements including financial statements, invoices, employee paperwork
- Manage payroll and tip reporting
- Create a positive work environment for our employees through friendly, caring and professional communication
- Embody and deliver on exceptional service and hospitality