General Manager (Licensed CAM)

General Manager – Northeast Florida (On-Site Role)
Location: Northeast Florida
Reports To: Vice President of Management Services

Job Overview:

MAY Management is seeking a confident and experienced General Manager to lead operations at our Northeast Florida office. This pivotal role combines leadership, office management, and team development to ensure operational excellence and client satisfaction. The General Manager will oversee a team of Community Association Managers (CAMs) and administrative staff, manage a small portfolio, and partner with executive leadership to drive performance and growth across the region.

Your Responsibilities:

Leadership & Team Development

• Supervise and coach a team of CAMs and support staff, ensuring high levels of performance and engagement.
• Conduct performance evaluations, mentor team members, and create individualized development plans.
• Lead recruiting, hiring, and onboarding efforts for CAMs and office personnel.
• Foster a collaborative, accountable, and positive workplace culture.
• Support the discipline and coaching process with professionalism and fairness.

Office & Operations Management

• Oversee daily office operations, ensuring efficient workflows and service delivery.
• Manage a small, high-touch portfolio of community associations.
• Develop and maintain internal processes that align with company standards and promote productivity.
• Collaborate with other departments to streamline services and ensure cross-functional alignment.
• Ensure compliance with all applicable community association laws, documents, and standards.

Client & Relationship Management

• Partner with leadership to improve client experience, retention, and satisfaction.
• Communicate regularly with association boards, acting as a resource and trusted advisor.
• Monitor community performance, address escalated concerns, and proactively resolve issues.
• Ensure clear and effective communication between clients and staff.
• Assist in managing high-risk accounts and driving service improvements.

Strategic & Financial Planning

• Provide input into the annual budgeting process in collaboration with the VP of Management Services.
• Track and report on office KPIs, including client satisfaction, staff performance, and operational efficiency.
• Identify and implement process improvements to support long-term growth and profitability.
• Stay current on industry trends, software innovations, and regulatory changes.