General Manager

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The General Manager reports directly to the Executive Vice President and is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

DUTIES AND RESPONSIBILITIES:

Duties not limited to but including the following (duties are considered essential functions):

· Direct oversight and management of all hotel managers

· Ensures that all disciplines (divisions) of the hotel are functioning efficiently and effectively.

· Lead and motivate the team.

· Attends community events as a representative of the hotel and company.

· Direct interaction and collaboration with the company corporate team, guests, and community members. Acts at the “face” of the company.

· Ensures compliance with management company standards for personnel administration and performance, service to patrons, and room rates.

· Delivers outstanding guest service and financial performance.

· Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.

· Ensure staff receive proper training for each position, including safety training and standard operating procedures.

· Allocates funds, authorizes expenditures, and assists departmental managers in budget planning.

· Monitors cost controls for each department on a regular basis

· Answers patrons' complaints and resolves problems to maintain Guest Satisfaction

· Handles and resolves employee issues.

· Adheres to all company procedures and regulations as well as standard operating procedures.

· Audits daily reports and processes monthly reports

· Order supplies and equipment as needed and in accordance with company procedures.

· Must be in close proximity so available to manage hotel situations/emergencies.

· Responsible for safety of guests and employees. Critical role in the emergency response efforts

· Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.

· Ensures bank deposits are made daily, including weekends and holidays.

· Order supplies and equipment as needed and in accordance with company procedures.