Genesys Cloud Architect

Genesys Cloud Architect

Work Mode: Remote

Experience: 7+ Years

Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.

Key Skills:

• Realtime & Historical reporting analytics.
• IVRBots, ChatBots, Speech analytics, Workforce Management
• Experience with CRM integrations such as Salesforce, SAP
• Agent scripts
• Good analytical and communication skills