Graduation Internship Customer Support

At AFAS? Why would I want that?

Well, for example, because you would be working at the best and most fun software company in the Netherlands. Together with over 650 colleagues, we dedicate ourselves every day to the success of our 14,000+ customers. Our software helps bake almost all the bread in the Netherlands and ensures a third of the Dutch population receives their payslip. From accounting firms to hospitals, it's all AFAS! And we do all of this using the exact same software package, without any customization.

Behind all those organizations that work with AFAS daily is an enthusiastic Support team. Every colleague has their own expertise within AFAS Software. Together, we help customers move forward, share knowledge, and ensure they get the most out of our software every single day.

Okay, interesting! But what will I be doing?

During your internship, you will research how AFAS can help customers even better to get the most out of our software. You will speak with customers and colleagues, look at how other software companies approach this, and investigate where opportunities lie to further improve our service.

You:

• Research the market;
• Engage in conversations with customers and colleagues;
• Analyze the collaboration between different teams;
• Identify opportunities for improvement;
• Translate your insights into concrete advice.