Group HR Manager

Core duties & KPIs

1. HR department leadership & supervision
Supervise and control all activities of the HR department.
Assign tasks, set priorities, and monitor performance of HR team members.
Ensure HR team compliance with policies, timelines, and quality standards.
Act as the final internal checkpoint before HR matters are escalated to management.

2. Workforce HR operations (riders, drivers & staff)
Oversee end-to-end HR operations for:

• Bike riders
• Car drivers
• White-collar employees

Ensure proper execution of:

• Recruitment and onboarding
• Documentation and employee records
• Medical insurance coordination
• Leave and workforce status management
• Disciplinary actions and investigations

Ensure no operational disruption due to HR delays.

3. Compliance, legal & MOHRE oversight
Ensure full compliance with:

• UAE labor law
• MOHRE regulations
• WPS governance (oversight only)
• Medical insurance requirements

Lead and manage MOHRE inspections, audits, and investigations.

Skills

• Payroll coordination (OT, deductions, incentives)
• Performance KPI tracking (AR, CR, punctuality, productivity)
• Incident and disciplinary case handling
• Accommodation & transportation coordination
• Strong Excel/Google Sheets proficiency
• HRMS and attendance systems knowledge
• UAE labor law compliance

Non negotiable requirements

Experience required: minimum 3 years of experience in UAE with handling riders (preferred) or 500 blue collar employees.
Must have extensive experience in managing, preferably in logistics, delivery services, transportation, FMCG, manpower outsourcing, or high-volume workforce environments.
Energetic and proactive.
Must be able to adapt to startup environment.
Language: strong command in both English and Arabic (preferred).

Competencies

• Leadership & supervision
• Ability to lead HR coordinators and rider captains
• Ability to enforce discipline while maintaining morale
• Problem solving
• Quick decision-making during operational peaks
• Analytical thinking for workforce optimization
• Operational excellence
• Process-driven mindset
• High attention to detail
• Strong sense of urgency

Preferred industry experience

• Food delivery
• Last-mile delivery
• Logistics & transportation
• Courier services
• E-commerce operations
• Manpower outsourcing