Guest Experience Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.

Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

About the role

The Four Seasons Hotel Cairo at The First Residence is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Cairo at The First Residence and managing the day-to-day activities of the Guest Relations Team.

What you will do

• Coordinate and liaise with various departments to ensure the hotel provides the highest level guest experiences
• Meet and greet arriving and departing guests; provide genuine hospitality and recognition, act as host/hostess
• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
• Develop healthy relations with other front office team members in particular and all hotel employees in general
• Ensure all local and corporate policies, work rules and benchmark standards are properly applied
• Utilize Golden appropriately for maximum guest recognition and satisfaction
• Develop guest connections and gain feedback from guests regarding their overall stay or specific issues in particular, then actively seek solutions to resolve the problems
• Verify arrival and departure details and arrange luggage handling, transportation, and other services requested by guests
• Assist the Front Desk team in the check-in and check-out processes based on benchmark standards
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone
• Actively report glitches that occur during shifts to Supervisor or Guest Relations Manager
• Perform any additional duties as assigned by Guest Relations Manager, Front Office Manager, or Director of Rooms

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms and business attire
• Complimentary employee meals
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Dental and medical, disability and life insurance
• Retirement pension plan
• Employee service awards
• Annual employee party, social and sports events

Schedule & Hours

44 working hours a week