Guest Experience Manager

Engage guests in a courteous and efficient manner, ensuring they are satisfied with their experience, and offering any assistance as necessary
Be pro-active in seeking guest comments and feedback, maintaining excellent public relations.
Ensure that Guest History records are maintained and that Guest Profile is completed to agree with standards at all times, for both individual and group guests.
Maintain deeper understanding of the surroundings including but not limited to Apgujeong, to promote the culture of Seoul ad recommend to guests.
Be fully responsible for HySat communication throughout the hotel, communicating guest feedback and responding in a timely manner.

See also