Guest Experience Manager

Job summary

Responsible for supporting the resort operation in the role of manager on duty for driving owner and guest relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Communicates trends in data to resort leaders. Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of owners and guests. Acts as the “service champion” for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.

Candidate profile

Education and experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR
• 2-year degree from an accredited university in hotel and restaurant management,