Guest Services Host

Guest Services Host

Reports To: Commercial Operations Manager
Department: Guest Services
Status: Part Time, Seasonal

Date: 8/11/2026

Pay Rate: $17.50 an hour

POSITION SUMMARY:

The Guest Services Host is the front-line ambassador of Granby Ranch, responsible for delivering exceptional customer service to all guests. You will assist visitors with information, resolve guest concerns, and ensure a welcoming and seamless mountain experience. You will support ticketing, rentals, retail, and scanning operations when needed.

ESSENTIAL JOB FUNCTIONS:

• Greet guests with enthusiasm and provide accurate, friendly, and helpful information about the resort, mountain conditions, activities, and services.
• Assist with guest check-ins and general inquiries at locations needed.
• Assist guests with creating their online accounts/profile on a tablet to speed up the check-in process.
• Monitor and scan passes at the designated Homeowner Lane at the lifts.
• Resolve guest concerns or issues promptly and professionally; escalate to manager/supervisor when necessary.
• Monitor and manage guest flow in high-traffic areas to ensure a positive experience.
• Collaborate with other departments (ski school, rentals, retail, lift operations, etc.) to support a seamless guest journey.
• Maintain cleanliness and organization of the main hallway and outside areas where guests will be at.
• Stay informed about daily events, mountain operations, and weather updates to relay accurate information to guests.
• Perform other duties as assigned by the Commercial Operations Manager or supervisor.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Assist with Rentals, Retail, Scanning and Ski School departments when needed and as requested.
• Opportunity to be certified to tech ski equipment.
• Learn how to boot fit to assist with Rental department.
• Have an understanding on all products to ensure excellent communication with guests.
• Learn how to sell and promote retail offerings at the POS.
• Assist with Ticket Scanning outside during lunch breaks, high-volume season, and when needed.
• Maintain an exceptional level of professionalism in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.
• Other duties as assigned.